At Echo Peptides, we are committed to processing and delivering orders efficiently and reliably. Please review the following shipping terms carefully.
1. Order Processing. Orders are typically processed and shipped within 24–48 business hours (Mon–Fri), excluding weekends and public holidays. Orders placed after 12 PM Friday through Sunday ship the following Monday. During high-volume periods, please allow 48–72 hours.
2. Shipping Methods & Delivery Estimates. Shipping options and estimated delivery times are displayed at checkout. Delivery estimates begin once the order has been dispatched and are not guaranteed. Estimated times may vary based on geographic location, carrier availability, weather conditions, seasonal demand, and customs inspections (if applicable).
3. Shipping Rates. U.S. shipping is free on orders over $200. Below that, rates are calculated at checkout based on destination, selected method, and package weight and dimensions.
4. Risk of Loss & Carrier Responsibility. Once an order has been transferred to the shipping carrier, risk of loss and responsibility for delivery transfers to the carrier. Echo Peptides is not responsible for delays or delivery issues caused by courier disruptions, customs holds, incorrect address information, or force majeure events.
5. Incorrect or Incomplete Addresses. Customers are responsible for providing accurate shipping information. Orders returned due to incorrect address details may incur additional shipping fees.
6. Damaged Shipments. If your order arrives damaged, you must notify us within forty-eight (48) hours of delivery with your order number, a detailed description of the issue, and clear photographs of the packaging and contents. Claims submitted after this timeframe may not be eligible for review.
For shipping inquiries, contact support@echopeptides.co.
